Terms and Conditions

The following are the Terms & Conditions of BIG TOM Driving School.  Reference to “BIG TOM Driving School” also includes any Approved Driving Instructor (and the driving school associated) working on behalf of BIG TOM Driving School Franchise Limited. BIG TOM Franchisees are also registered with the ICO for data protection purposes.  These Terms are sent out prior to the booking of any course, and by reserving a course with BIG TOM Driving School you are confirming receipt and acceptance of the following Terms and Conditions:

Self-Test Saver customers: This course is driving training provision only: customers are responsible for the booking and taking of driving tests independently.

The BIG TOM Intensive Driving Course is bespoke to individual customers needs depending on many factors and the appropriate fee will be invoiced to all customers. The bespoke course with commitment to dates and times is reserved by way of online payment of a non-refundable £200 deposit.  The remaining amount for the course is required to be received 21 days prior to Day 1 of the scheduled in-car training. Failure in providing the remaining amount in that timescale will result in loss of the deposit and the course booking.  All fees paid are accompanied by an invoice/receipt.  Payment of fees is by secure online internet banking, cash or cheque (receipts are provided).

Customers may make use of an extensive range of theory test study and digital resources at no extra charge.  It is a legal requirement to ensure that the eyesight check on Day 1 conforms the required standard for driving (the eyesight test used at driving test centres can be utilised should the need arise), and the pupil is in physical possession of a valid provisional licence. BIG TOM Driving School is not responsible for any lost training time due to issues relating to these Day 1 checks, and they are not seperately refundable.  Any lost or cancelled sessions (including portions) once the in-car training starts are unable to be refunded.

BIG TOM utilises video recording internally and externally of the driving school car.  Customers will need to sign our CCTV policy.

Any customers who receive the “Self-test Saver” do so on the understanding that, in line with DVSA policy, they make practical test bookings, pay test fees, manage/handle the timing, and that they understand they will be taking the driving test in their own private/hire vehicle, with their own supervising driver (insurance cover is the responsibility of the customer).  BIG TOM is unable to alter timings to the pre-planned in-car training schedule as a result of a driving test booking/alteration made by a customer.  There can be no refund of unused in-car training sessions if a customer organises a test booking prior to the conclusion of the pre-planned in-car training schedule. 

Cancellation policy (all intensive courses):
Once a driving course has been reserved by way of the non-refundable deposit, the start date agreed for the in-car training can only be changed if more than 21 days notice is given from the original start date for the in-car training.  A full cancellation is subject to loss of the deposit, plus a £135 administrative fee due to the delivery of BIG TOM resources prior to in-car training (providing of learning resources, access to online study material).  Any DVSA fees for already booked theory/practical tests are also non-refundable. Courses (or part of) are non-transferable to other people.

No refunds are given for any sickness, failing to possess the provisional licence, or also failing the eyesight test on Day 1 of the course. BIG TOM Driving School reserves the right to refuse use of the driving school in the event that the customer is considered unfit to drive through drink, drugs, medication, illness, trauma – any such cancellations are non-refundable.  The onus is on the customer to ensure the driving licence that is presented on Day 1 of the Intensive Driving Course is valid for driving a car at the time of the course..  Any endorsements on a licence must be disclosed to BIG TOM Driving School prior to Day 1 of the course, the driving school will not be held liable for any failure of a customer to notify of any endorsement points, fine(s) or ban(s). Any lost in-car driving time for training due to any issue relating to non-disclosure of details on a driving licence is at the expense of the customer.

Any cancellations of sessions by BIG TOM Driving School are non-refundable and alternative sessions will be offered.
BIG TOM Driving cannot be held responsible for any loss of earnings encountered due to a driving test slot being lost due to a mechanical breakdown of the driving school car.

January Sales Offer (Bookings can be made from 01/12/2025-04/01/2026):

Applies to “Self-Test Saver” intensive driving courses only. 

Subject to timescale and regional limitations (further details available on request)

A maximum of 8 hours in a scheduled course may utilise weekends.

Offer ends 04/01/2026

Complaints: Refer to BIG TOM Customer Charter

BIG TOM Driving School is registered with the ICO (Information Commissioner’s Office) for the proper handling and management of personal data.

Tom Ingram is the owner of BIG TOM Driving School and is registered with the ICO (Information Commissioner’s Office).  Further information relating to Data Protection is contained within the “BIG TOM Data Protection Policy” and “BIG TOM Privacy Policy” of the “BIG TOM Operational Manual” which all staff/franchisees comply with.

BIG TOM promises:

You agree to:

PAY AS YOU GO Driving Lessons

BIG TOM provides ‘payg’ driving lessons Mon-Sun (9am-9pm) @ £50/hr,  payable after the lesson online or cash payment.   PAYG customers are responsible for the sourcing of theory/practical test slot – none of the BIG TOM intensive course benefits apply.  If a customer is able to give notice for a cancellation (more than 24 hours), then every effort is made to re-schedule. If a customer fails to attend at the start time scheduled (or cancels on the same day of a lesson or with less than 24 hours notice), future bookings are no longer available. Our policy is to remain outside at the meeting point agreed for 10 minutes after the start time – it does not involve any chasing of the customer by phone/text/email or knocking on doors. 

 

RISK WAIVER

BIG TOM Driving School draws your attention to the fact that learning to drive is an interactive process.  Results are not typical.  All resources provided are designed to assist learning, but interaction with them is entirely the responsibility of the customer.

Tom Ingram is the owner (Sole Trader) of “BIG TOM Driving School” 32 Broadlands Avenue, Bourne PE10 9BG Customer Support Line: 01928 508 833.