Time to test guarantee

BIG TOM is happy to announce another superb benefit for customers that comes as standard – the ‘time to test guarantee’.

We prefer to communicate with our customers in an open and transparent way so as to build trust and honesty in our working  relationships.  As things develop with the virus lockdown, we are aware that some customers are anxious about the driving test slot availability.  We do understand why this would cause anxiety.  It is still early days and the DVSA have not provided any indication of how they intend to organise tests slots but we would like to reassure our customers.  Having completed a BIG TOM intensive driving course and attained the status of ‘authorised for test’, if there is a subsequent delay to test day of more than 21 days, BIG TOM will provide a free two hour session for our customers to enable them to feel confident and fresh for the test.  We guarantee that this time will be made available in the event that it is appropriate.

This added benefit does not affect in any way the long established two bonus hours that BIG TOM provides for test day.  Customers will still receive that service as part of their intensive course.

We hope that this added benefit goes some way to demonstrate the commitment to our customers starts from the resources provided after booking and leads all the way up to test.  Our BIG TOM Admin work tirelessly to organise the theory and practical test bookings for our customers.

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