At BIG TOM, we take customer feedback about our intensive driving course very seriously. In that way, we can continue to refine our service to meet our customers’ needs.
Customer surveys are routinely sent out post-course to ask for feedback. The one being shown on this blog was received this morning. Tom Ingram (owner of BIG TOM) says:
“I am always very grateful to customers who take the time to provide feedback. In order to stay focussed on the needs of people who use our service, it is an integral element for responding to feedback. Thank you to all customers who engage in our customer service process; you are helping us to continually improve the standard of our service for future pupils at BIG TOM.”