Performance Measures to June 2016

This blog demonstrates the BIG TOM Driving School goal of raising standards

Tom Ingram who is the owner of BIG TOM Driving School says:

“These latest performance measures are very pleasing to see.  In these times of waiting lists for driving tests across the UK being in the order of 8-12 weeks and sometimes more, to see that just over 50% of BIG TOM customers are passing their driving test within only 5 weeks of attending our courses is a credit to the driving school.  It really does very clearly demonstrate that my driving school can consistently deliver to BIG TOM customers the full driving licences they desire so they can get on with the demands and pressures of modern day living – and this can be achieved within timescales that significantly out-perform the traditional ‘pay as you go’ method of learning to drive.”

 

“Did the driving course/booking process meet your expectations?”

More than expected (or above)     100%

 

“How well did we understand and provide for your personal needs?”

Better than expected (or above)    80%

 

Passed driving test by Day 5 of BIG TOM 5 Day Intensive Driving Course:    38%

 

Passed driving test within 5 weeks of BIG TOM 5 Day Intensive Driving Course    51%

 

Samples of free written feedback:

“Progress is very well measured, you always know what you need to work on and what your strengths are”

“Very swift return of calls and emails.  Answering all questions”

“Very relaxed, no pressure and never felt pushed or rushed if I didn’t feel confident or comfortable”

“Very fast replies!”

 

One of the key performance measures that BIG TOM Driving School monitors is the length of time from a customer attending a BIG TOM 5 Day Intensive Driving Course to passing their driving test.  Various other aspects of the customer experience are also continually monitored from customers.  This demonstrates the organisations desire to continually raise standards with the review of the half yearly results.

For further information relating to standards within BIG TOM Driving School refer to the BIG TOM   Customer Charter

BIG TOM Driving School provides 5 Day Intensive Driving Courses in Peterborough, Grantham, Lincoln, Sleaford, Stamford, Boston, Spalding and Bourne.  Contact us HERE

 

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