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Learning to Drive – FAQ’s

  • Can you tell me about your all-inclusive deal?

We have the complete package of benefits.  We provide you with two driving test fees as standard, we have a home collection service, we literally count the days from your course booking to when you pass your driving test.  You are delivered with resources that will surprise and delight.  Your safety is our number one priority.

  • I’m not sure if an intensive course is right for me?

You will not be alone, this is an important question to consider.  Why not try our very simple 10 questions to get an immediate response to help guide you?  We operate a very simple traffic light system to offer our advice as to the best way for you to learn to drive.  Do remember, we provide pay as you go driving lessons as well as intensive courses, so we have absolutely no reason to put you on the wrong track.  It will take you 2 minutes, you get an immediate reply, give it a try, CLICK HERE

  •  Do you provide Covid protections?

When it comes to mitigating risk for the in-car driving training, we have developed our BIG TOM Covid-19 Driving Training Strategy and it has proven to be 100% successful since we started it last year.

  • What is your policy on cancellations due to bad weather?

The BIG TOM driving instructor will make every effort to arrive for the scheduled session – as long as it is safe to drive.  Once there, we encourage our pupils to discuss the risk assessment so that it takes into account their feelings about any anxiety or confidence impact as well as the technical aspects of driving in the poor weather conditions.  Whatever is decided, even if it means it is wise to cancel the training session, the instructor will make every effort to provide an alternative date as soon as possible.  No refunds are available but we will happily reschedule the session on a priority slot.

  • How are you different to others, why choose you?

We like to make learning easy by creating the renowned BIG TOM Driving Success Programme.©  Our Admin work hard on behalf of our customers so they can relax knowing that the virus issues and test bookings are being sorted for them in the background.  Flexibility is the big difference with us.  We offer customers choices of how they learn to drive, the option of turning the whole process around quicker, and superb value for money.

We respond to customers fast. The intensive driving courses in Peterborough, Grantham, Lincoln, Sleaford, Boston, Stamford and Spalding offer morning, afternoon or evening sessions or weekends. You are picked up and dropped off at work or home for your convenience.  Tom Ingram (Owner) is qualified to FAA Level 3 Award in Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults.  On our flagship two-week intensive driving course, you are GUARANTEED to be offered the opportunity of practising to drive in the dark – ANY TIME OF YEAR.

  •  Do you guarantee a pass?

Even if you fail on your first driving test attempt, your second attempt is free on us.  This driving school will happily accept customers with a wide variety of previous experience.  Absolute beginners are welcome.  We do not limit learning to the test routes only.  Our Customer Charter clearly shows you what we guarantee.

  •  What’s included in your Intensive Driving Course?

The 5 Day Intensive Driving Course, the test fees, booking of the tests for you, a bonus 2 hours use of the driving school car for test day, theory study and pre-course digital resources and access to our exclusive driving videos for Learners.  Our all-inclusive deal means you can concentrate on driving while we sort everything else.  You also are given access to our exclusive BIG TOM in-car training resources which develop habits, routines, attitudes and approaches to practice that improve road safety and driver confidence.  Included in your driving pack is the DVSA “Learning to drive” book.  Read our customer reviews that demonstrate the benefit of the approach taken by BIG TOM.  You get free drinks for the in-car driving training, free DVSA publications, picked up/dropped off from home.  Our flagship 40-hour intensive driving course for beginners comes with a whopping 10% discount.

  • Do I have to pass my theory test before doing the intensive course?

Here at BIG TOM you are advised to yes because it makes very good logical sense to be able to apply this new knowledge in practical driving situations on the course. But it should be said that it is not a legal requirement, so there is nothing to stop customers from attending the course with the theory test still to be taken.  One practical consideration is to make the learning process as stress-free as possible so achieving your theory test pass prior to doing the driving training does take some pressure off.  Customers should note that the DVSA test booking process makes it impossible to book driving tests without the theory test being passed.

  •  Is a Big Tom Intensive Driving Course enjoyable?

We adopt a pupil-centred approach to learning to drive so that our customers are at the centre of the learning experience.  No slow-paced driving lessons here.  You have a goal and we help you achieve it. The service provided is structured to the DVSA driving standards.  We encourage all of our customers to maximise their learning experience by careful consideration of the most appropriate BIG TOM intensive driving course for their particular needs.

  • Is it ok to cancel driving sessions?

We have successfully traded with this cancellation policy for several years now, and it works perfectly well, ultimately because our customers gain the knowledge and trust that we are running a customer-oriented business, we do not cancel sessions, and what goes in the diary actually happens. When our customers realise this, they realise we are running a business that gets results and delivers.  There is an important addition to our cancellation policy regarding our BIG TOM Driving School COVID-19 Driving Training Strategy.  If instructor or pupil needs to cancel due to increased risk factors, the session(s) will be re-scheduled (no refunds).

  • Why are your courses better value than others?

The courses are flexible and we help to make learning easy.  We have a selection of course packages for differing needs so our customers can choose the perfect structure of training for their needs. Not only can you select a bespoke course that suits your timing schedule but we eliminate waste by setting the length of the course to suit your needs.  There is flexibility with starting times, customers can switch between weekday morning, afternoon, evening or weekend sessions.  We develop driving skills for life-long safe and confident driving – not ONLY to pass a driving test.  We are confident in our standards of training, we don’t ask our customers to pay MORE for their training in case they fail the driving test.

  •  Do you provide driving lessons outside of your Intensive Driving Courses?

Yes we do.  Driving slots are available Mon-Fri 6am-9pm @ £42/hr.  We also provide weekend driving training on a pay as you go basis @ £48/hr.  Test bookings are made by the customer.   You still get access to our superb teaching techniques that help to make learning easy.

  • Do you guarantee that I will go to test on the last day of the course?

We are a responsible provider of safe and long-lasting driving training, while we keenly measure efficiency, we don’t compromise on safety.  Assessments are made of your progress throughout the course – however, we have pupils come on our Intensive Driving Courses with a wide range of experience and ability.  In these times of Covid if there is a period of time while you wait for a test slot, you will automatically be entitled to a free two-hour session to help keep things on track.  To see how quickly you can learn to drive, check out our helpful guide here This is an accelerated learning programme, so customers are encouraged to continue with making positive progress if they do need more assistance after the last day.  The service being offered is a complete, overall package, it is not broken down into separate sections with their own fee structures.  We are a responsible provider of driving training and work to the DVSA Driving Standard – you will be encouraged to take responsibility for the effectiveness of your time with us – we do not “coach” learners to pass driving tests.   DVSA research  from 18/7/17 states that on average pupils took 40 hours of training with driving instructors and 19 hours of private practice over a period of 7 months to pass their driving test – this is independent research.  Further DVSA research from 19/7/19 states those figures as 39 hours and 21 hours respectively.  

  • What hours are the courses?

The start times are very flexible – we like to adapt to your commitments. Here are some of the more common courses that customers pick, but you are not bound by them at all.  Here are some typical 20-hour intensive course prices:

The Monday to Friday BIG TOM intensive courses are 4 hour duration and can be fitted to suit your diary eg 8am-12pm, 1pm-5pm (£997)

The evening course can run from 4pm-8pm – this is a useful course for customers who cannot train during the working day. (£1047)

The weekend course is a minimum of 4 hours per session, but previous customers have made use of the flexible approach we take to help them. For instance, some customers have trained from 9am-12pm, taken an hour lunch break at home, and then 1pm-4pm.  Some customers like to train on both days of the weekend. (£1097)

We can provide guidance to help you select a realistic and achievable length of the course.  Contact BIG TOM Admin to obtain an automatic 10% discount on our 40 hour course just quote “DISCOUNT”.

  • Do you take card payments?

Not currently, we happily accept payments via free online banking.

  • Any other questions?

Email our Customer Support on admin@BIGTOM.org.uk Sales: 07498364211    Feel free to use our CONTACT page – we take care of your personal data, see our Privacy Policy

If your browse today is related to the fear of failing a driving test, or perhaps frustration of failing a driving test, be sure to check out our handy tips HERE