Practical test cancellations

We have another update for BIG TOM customers regarding practical driving tests.

The DVSA have notified us today that practical tests are now cancelled for up to 3 months from 21/02/2020 due to the COVID-19 situation.  The exception is for tests reserved for ‘critical workers’ which will still go ahead.  These include:

  • health and social care
  • education and childcare
  • key public services
  • local and national government
  • food and other necessary goods
  • public safety and national security
  • transport
  • utilities, communication and financial services

BIG TOM Admin Customer Support Line: 07498364211 (Mon-Fri 9am-5pm)

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Theory test cancellations

We have another update for BIG TOM customers regarding theory tests.

The DVSA have notified us today that theory tests are now cancelled up to 20/04/2020 due to the COVID-19 situation.  Any notices that have come through to BIG TOM Admin will get forwarded to our customers.  The refunds will be received and re-utilised once another booking is made.

BIG TOM Admin Customer Support Line: 0800 689 4174 (Mon-Fri 9am-5pm)

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Driving test pass rates Dec 2019

Today the DVSA have released* the very latest driving test and theory test pass rates across the UK (up to December 2019)

The overall driving test pass rate is 46%, and the theory test is marginally higher at 47%.  More people continue to pass their driving test on their second attempt:

male(%):    1st 50.3  2nd 50.6  3rd 49.9

female(%): 1st 42.9  2nd 43.8  3rd 43

* DVSA publishings: DRT0201/0102/0202

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Customer update 19032020

The DVSA have informed the industry that all driving tests and theory tests across the UK are cancelled today and tomorrow. BIG TOM Admin continues to assure customers that there will be no financial penalties to customers in these times of the COVID-19. There will always be alternative dates made available at some time. In the interests of safety, it is far better for there to be open communication between BIG TOM, pupils and the DVSA. The responsibility for ensuring everyone is fit and well prior to in-car training lies with all the parties involved.

As ever, if you have any questions, feel free to email us on admin@bigtom.org.uk or call direct on the Customer Support Line 0800 689 4174 (Mon-Fri 9am-5pm)

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BIG TOM Support

BIG TOM Admin are maintaining a close ear to all that is occurring in the industry.  Customers can keep up to date via this blog and our social media outlets on facebook and twitter.

At this stage we are continuing to run our business as usual.  We have been quick to incorporate some additional safety practices into our in-car training service delivery.  The details of these have been updated on this blog for all our customers to see and we hope acts as reassurance that we continue to take the safety of our customers as our number one priority.

News is coming in of some closures to the smaller driving test centres across the country due to low examiner numbers but as it stands today, all BIG TOM driving test centres continue to run as normal.  We would like to make it clear to customers that should there be an interruption to driving tests due to centre closures, customers will remain top priority for us and we will maintain the best service possible by obtaining new test slots when centres re-open.

As ever, if you have any questions, feel free to email us on admin@bigtom.org.uk or call direct on the Customer Support Line 0800 689 4174 (Mon-Fri 9am-5pm)

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Hygiene Standards While Training

BIG TOM Admin have released the following information in light of recent Government updates regarding Coronavirus

BIG TOM is committed to maintaining the highest hygiene standards possible while conducting in-car driving training.  Having sought independent, professional advice, intensive driving course training is still being conducted with the following conditions:

Instructor and pupil hygiene is of the utmost importance.  At the start of all in-car training sessions, refrain from handshakes, and clean hands and all car controls with the anti-bacterial wipes provided.  Clean, disposable forehead thermometers are available for pupil and instructor to check prior to the start of training.  There are also at least two packs of tissues available onboard.  Where possible, we ask all occupants to make attempts to safely pull over the car for any coughing/sneezing outside the car.  We understand that this may not always be possible.  Should there be a short interval in training where the use of refreshments or toilet facilities is made, then we ask all customers to ensure they make use of the anti-bacterial gel and tissues that are in the driving school car.  Free cold liquid refreshments are also available within the car itself, so as to minimise the need to enter outlets with high volumes of people.  We also advise no use of air conditioning and keeping the inside of the car ventilated with fresh air.  Upholstery will continue to be deep-cleaned on a weekly basis.

Regarding the taking of tests, the DVSA are advising cancelling tests should instructor or candidate have symptoms of: cough, high temperature or shortage of breath.  The cancellation of tests within the three day short notice period is being granted for this purpose and rest assured BIG TOM Admin will continue to assist BIG TOM customers.

Due to the nature of our training being 1:1 and our ability to control hygiene standards, we forsee no reason to cancel any training sessions at this stage.  BIG TOM Admin will update our customers if required.

We hope you continue to enjoy your training with BIG TOM.  Please feel free to ask any questions via our dedicated Customer Support Line (Mon-Fri 9am-5pm).

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Brilliant weekend intensive driving course

Brandon Gibbins from Donington passed his driving test today at Boston driving test centre, on his first attempt.

Brandon purchased the BIG TOM weekend intensive driving course on the 14/02/2020 and has got his driving licence less than four weeks later.  He spread his driving training over just two weekends and drove to Peterborough, Grantham, Spalding and Boston.  He says of his experience with BIG TOM:

“Learning with BIG TOM was absolutely brilliant”

His driving instructor Tom Ingram says:

“It’s really clever what Brandon has achieved over just two weekends, and just goes to show what can be achieved with the flexible intensive courses that BIG TOM provides.  I wish him many years of safe driving.”

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Includes three test fees

The BIG TOM Driving Success Programme © includes three test fees as standard.

The price you see is the price you pay and no more.  No hidden costs that you need to add to the course price.  The theory test is booked up on behalf of our customer, no additional fee to pay.  The practical test is also booked up for our customer, no additional fee to pay.  If another attempt is needed, no additional fee to pay.

Completely transparent course prices makes for happy customers.  The price you see, is the price that you pay – no extra costs to add on.

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Quick way to get driving licence

Lewis Knowles is delighted with his driving test pass today in Grantham.

Lewis from Quarrington near Sleaford had done some previous driving training on pay as you go driving lessons but was finding that it was just taking far too long.  He did his BIG TOM 5 day intensive driving course last week and got his full drivers licence today.  He is delighted with the 7 day turnaround.

He said of his experience, “I will definitely be recommending BIG TOM to others”

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Weekend intensive driving course

Brandon Gibbins from Doninton is making full use of the BIG TOM intensive course at weekends.

On Saturday he started by driving over to Boston before travelling to Grantham on the A52.  He trained from 9-12, had an hour break and then 1-4pm.  He managed to get some driving practise on country roads at places like Folkingham, Bitchfield, Corby Glen, Grimsthorpe.  Then he practised going on and off the A1 at a variety of locations.

On Sunday, he drove from Doninton to Peterborough using the sat nav.  Once there, he practised some more dual carriageway driving, building on his experience from the day before.  He also managed to get some practise on the large multi-lane and spiral roundabouts that Peterborough offers.  After his lunch break, he drove to Spalding where he practised recognising increased risk factors as a result of loss of vision at junctions.

It was a brilliant two days worth of driving training, adding another twelve hours to his bank of driving experience.  Won’t be long before he is ready for his driving test.

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